Amazon Account Specialist (Toronto, Canada)

Join One of the UK's Leading Amazon Consultancies

MinsterFB helps household brands including Cadbury, Yorkshire Tea, Grenade, Bisto and McVitie's grow on the world's largest marketplace.

We're looking for a commercially minded Amazon Account Specialist to join our growing team in Toronto, Canada. Reporting into our North America Client Lead, you'll support the delivery of commercial growth and operational excellence for a portfolio of well-known consumer brands on Amazon. This is an exciting opportunity for someone who enjoys working with data, solving commercial challenges, supporting client growth, and building expertise in Amazon Vendor Central and Seller Central.

Working alongside our Account Managers, you'll play a vital role in driving client performance through analysis, operational excellence, communication, and commercial support.

If you're detail-oriented, proactive, and excited by the fast-paced world of e-commerce, we'd love to hear from you.

 

What You'll Do

As an Amazon Account Specialist, reporting into our North America Client Lead, you'll work closely with Account Managers and cross-functional teams to deliver outstanding service and commercial results for a portfolio of brands.

Your responsibilities will include:

Supporting Account Managers with day-to-day client communications and follow-up actionsActing as a key contact point between clients and internal functional teamsMaintaining action trackers and ensuring client requests are completed accurately and on timeSupporting the preparation of monthly reviews, Building Blocks decks, and client reportingEnsuring all presentations are fully annotated and actions are accurately recordedMonitoring Amazon performance metrics including sales, profitability, Buy Box ownership, chargebacks, shortages, and availabilitySupporting promotional planning, forecasting, inventory management, and vendor-initiated orders (BTR)Assisting with new product launches and ensuring accurate product setup within Amazon systemsManaging and maintaining critical account data including promotions, product segmentation, purchase orders, and reporting dashboardsSupporting account health by identifying and escalating operational issuesWorking closely with Advertising, Data, Catalogue and Operations teams to deliver client successDeveloping an understanding of Amazon programmes including: Climate Pledge FriendlyA+ ContentBrand StoresBrand StoryMerchandisingVendor Initiated Orders (BTR) Producing analysis and insights on Amazon developments and presenting key updates to the wider commercial teamContributing to continuous improvement initiatives across commercial processesSupporting the creation and maintenance of knowledge management content and commercial best practices  

What Success Looks Like

You will be measured against a range of commercial and operational KPIs, including:

Growth in shipped COGS (Cost of Goods Sold)Improvement in profitability metrics including Net PPMReduction in chargebacks, shortages and Buy Box suppressionsStrong inventory health and effective BTR managementAccuracy and timeliness of client communications and reportingPositive client feedback and relationship qualityEffective communication and collaboration across departmentsHigh standards of data integrity and account administration  

What We're Looking For

Essential

Strong analytical and numerical skillsExcellent written and verbal communication skillsStrong attention to detail and organisational abilityExperience in account support, e-commerce, retail, customer success or client-facing rolesComfortable working with large datasets and reporting toolsGood working knowledge of Excel or Google SheetsAbility to manage multiple priorities in a fast-paced environmentProactive, solutions-focused mindsetStrong time management skills and ability to work independently

Desirable

Experience with Amazon Vendor Central or Seller CentralExperience within e-commerce, marketplace management, digital marketing or retailExperience analysing commercial or performance dataExperience presenting findings and recommendations internally or externallyDegree or diploma in Business, Economics, Marketing, Mathematics, Commerce or a related disciplineFamiliarity with Amazon retail concepts such as Buy Box, cataloguing, promotions, inventory management or advertising  

You'll Thrive Here If You

Enjoy using data to solve commercial challengesAre naturally curious and enjoy learning new thingsTake ownership of your work and follow through on commitmentsAre highly organised and process-drivenLike finding ways to improve efficiency and effectivenessEnjoy collaborating in a supportive team environmentCan confidently communicate with both clients and colleaguesAre comfortable balancing detail-oriented work with commercial thinking  

Our Values & Expectations

Successful team members consistently:

Share information openly and honestly with clients and colleaguesSeek more effective and efficient ways of workingAsk questions, investigate issues and pursue solutions proactivelySupport colleagues during busy periods and absencesDemonstrate accountability and ownershipGive and receive feedback with radical candorMaintain a high standard of professionalism and client service  

What We Offer

Competitive salary based on experienceComprehensive health and benefits packageHybrid working modelOngoing training and professional developmentExposure to some of Amazon's most recognisable consumer brandsCareer progression opportunities within a growing international businessRegular team events and company initiativesEmployee Assistance Programme and wellbeing supportA supportive, purpose-driven culture as a Certified B Corporation  

Location & Flexibility

Based in Toronto, OntarioHybrid working arrangementCandidates must be eligible to work in Canada  

About MinsterFB

MinsterFB helps brands win on Amazon through strategic account management, marketplace growth, advertising, catalogue optimisation, operational issue resolution and training.

We're proud to be a Certified B Corporation, committed to balancing purpose and profit while helping brands succeed on the world's largest marketplace.

 

How to Apply

Please submit your CV along with a brief cover note outlining why you're interested in joining MinsterFB and how your experience aligns with the role.

We welcome applications from candidates who are excited to build a career in Amazon, e-commerce and digital commerce, even if they don't meet every requirement listed above