Cluster Human Resources Manager - Hotel Group, London

Cluster HR Manager – Hotel Group, London

Location: London

Salary: £50,000 – £60,000 per annum (dependent on experience)

We are looking for an experienced and people-focused Cluster HR Manager to lead the HR function across a portfolio of 4–5 hotels in London. This is a fantastic opportunity for an HR professional with a strong hospitality background to make a real impact across multiple properties, working closely with General Managers and department heads to build a positive, high-performing culture.

You'll be the go-to HR expert for each hotel in the cluster, balancing hands-on operational support with strategic people initiatives that drive engagement, retention, and service excellence.

Responsibilities

Act as the primary HR business partner for General Managers and Heads of Department across all hotels in the clusterManage the full employee lifecycle: recruitment, onboarding, performance management, and offboardingProvide expert guidance on employee relations matters, including disciplinaries, grievances, and absence managementEnsure compliance with UK employment law and internal HR policies across all sitesLead on recruitment strategy to attract and retain top talent in a competitive London hospitality marketSupport and coach line managers on people management best practiceDrive employee engagement initiatives and help foster a positive workplace culture across the clusterOversee HR administration, payroll liaison, and HRIS data accuracy for all propertiesManage training and development plans, including compliance and mandatory trainingSupport with workforce planning, budgeting, and headcount reportingChampion diversity, equity, and inclusion initiatives across the cluster

Requirements

Proven HR management experience within a multi-site or cluster hotel/hospitality environmentStrong working knowledge of UK employment law and best practiceCIPD Level 5 or above (or equivalent experience)Excellent interpersonal and communication skills, with the ability to build trusted relationships at all levelsConfident handling complex employee relations cases independentlyHighly organised, with the ability to manage competing priorities across multiple sitesA proactive, hands-on approach with a genuine passion for hospitality and people