Customer Service Advisor - 12 Month FTC

The Vacancy

Do you know what excellent customer service looks like?

Do you have a passion for helping people, acute listening skills, empathy by the bucket load and a problem-solving brain able to create resolutions in a fast-paced environment?

Come and work for Paradigm Housing Group in our Contact Centre where, as part of the team you will be helping us achieve our vision of "delivering homes that our customers can rely on and that helps them live well".



We want to hear from people who are passionate about customer service, possess a strong work ethic and a flexible approach.

You'll always be busy dealing with colleagues across the organisation to help customers with housing and repairs related matters.

No one day is the same and you'll find the work highly rewarding.

If successful, you'll be handling a diverse range of enquiries by phone and email using your excellent telephone manner and writing skills.

A comprehensive training plan awaits the right candidate.

Our induction programme requires you to work full-time hours in the office for the first 4/5 weeks.

After this, you will work from home 3 days per week and in the office for 2 days per week.

Paradigm Housing Group, a Best Companies place to work, has several Customer Service Advisor roles available.

The role is full-time working 37 hrs per week, Monday to Friday between 8.00am and 5.30pm

About us

We are a values' driven, ambitious organisation.

We're Best Companies 1 STAR accredited organisation in recognition of our high employee engagement and offer a welcoming and friendly environment.

We are clearly focussed on the delivery of our five-year corporate plan with ambitious and challenging objectives including improving our environment and sustainability targets to deliver quality homes to people who need them.

We offer a very generous package including the following:

? Holidays - 25 days to start (this rises with service to a maximum of 30 days) plus 3 paid days between Xma