Customer Service Advisor

Overview of the Role
Part of a very busy Customer Service Team, the primary focus of this role is being the first point of contact for our customers - Taking customer calls, dealing with customer emails and processing orders within the agreed SLA’s, supporting the Sales Team and working closely with other internal departments.

There will be the opportunity to learn and develop in different areas to provide cover and support for other roles within the Customer Service Team when required.

Key Duties
Daily Responsibility

Ensure customer orders are processed accurately and in a timely manner
Answer all customer calls taking full ownership
Provide requested information to other departments
Deal with Customer complaints
Deal with order queries, pricing queries and invoice queries
Liaise with the team to discuss department priorities and workload and support each other to provide the best possible service to the business
Provide cover or support for other roles within Customer Service as required
Provide support with any Change Management projects
Provide evidence-based justification for ongoing improvements to processes within the team


Profile:

Previous experience in a process driven and regulated environment
Strong communication skills, written and verbal
Strong team player
Excellent ability to interact effectively with colleagues
Comfortable in dealing with all levels of the organisation
Able to provide a consistent and professional level of communication to external customers and internal departments.
Computer literate
Able to adapt to change and be innovative with solutions and improvements.
Able to work on your own or as part of a team and demonstrate self-motivation to achieve the company, team and individual objectives.
Excellent time management and ability to prioritise workloads.
Process oriented and able to demonstrate experience of working in a regulated environment specifically within GDP guidelines.
Knowledge of current procedures and processes across all customer sectors