Guest Experience Manager - Ultra-Luxury Resort, Saudi Arabia

Guest Experience Manager – Ultra-Luxury Resort, Saudi Arabia

Location: Saudi Arabia
Package: Competitive tax-free salary + luxury accommodation + full expat benefits
Contract Type: Full-time | Live-in | Relocation supported

Are you passionate about creating unforgettable moments for high-profile guests? This is a rare opportunity to join one of the world’s most exclusive ultra-luxury resorts, set in a breathtaking and visionary destination on the Red Sea coast of Saudi Arabia.

As Guest Experience Manager, you will be the face of exceptional hospitality — curating personalised, seamless, and emotionally engaging experiences for an elite global clientele. You'll work closely with VIP services, butlers, and resort leadership to set a new standard in service excellence.

Key Responsibilities

Lead and oversee the full guest journey — from pre-arrival to post-departure

Create tailored guest experiences based on preferences, profiles, and cultural expectations

Champion luxury service standards across all departments

Collaborate with front office, butler services, F&B, and wellness to ensure elevated guest satisfaction

Handle VIP requests and complex service recovery with finesse and discretion

Train and mentor teams in emotional intelligence, luxury etiquette, and storytelling

  What We’re Looking For

Minimum 3–5 years in a guest relations or butler/experience role within ultra-luxury hotels or resorts

Experience working with VVIPs, UHNWIs, or royalty preferred

Strong cultural sensitivity, emotional intelligence, and professional presence

Fluency in English required; Arabic or additional languages are a plus

Confident, warm communicator with a sincere passion for service

Thrives in remote or developing destinations with a high standard of living