Head of Operations - Multi-Site Hospitality - Scotland - £60,000 + Bonus

Head of Operations – Multi-Site Hospitality – Scotland - £60,000 + Bonus

We’re looking for an experienced Head of Operations to join an established and successful multi-site hospitality business.

This is a senior leadership role with full responsibility for the day-to-day operational performance of the group, working closely with General Managers to drive standards, sales, profitability and an outstanding guest experience.

The Role

You’ll take ownership of operational performance across multiple venues, providing strong leadership and commercial direction to the General Management team.Key responsibilities will include:Leading, coaching and developing General Managers across the groupDriving sales, profitability and overall venue performanceTaking ownership of budgets, forecasting, labour and cost controlSetting clear KPIs and holding teams accountable for deliveryReviewing operational data and identifying opportunities to improve performanceMaintaining consistently high standards across service and guest experienceImproving operational processes and efficiencies across the businessWorking closely with senior culinary, finance, commercial and revenue teamsSupporting future growth and wider strategic business objectives

About You

We’re looking for a proven hospitality operator who understands what makes busy venues commercially successful.

You’ll ideally have:

Strong multi-site hospitality operations experienceExperience leading and developing General ManagersExcellent commercial and financial understandingStrong knowledge of P&L, labour, budgets and cost controlA track record of improving sales and profitabilityHigh standards around service, compliance and operational deliveryA hands-on, visible and people-focused leadership styleThe ability to challenge, support and get the very best from your teamsThis would suit an established Operations Manager, Area Manager or Head of Operations looking to take real ownership within a growing hospitality business.

Package

£60,000 basic salary + performance-related bonus

A fantastic opportunity to join an established operator, influence the direction of the business and play a major part in its continued growth.