Apprentice Travel Consultant

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work.

Duties:

Meeting and greeting customers Answering telephone calls Taking and assisting customer questions and queries Selling products and service to meet customer needs Administrative duties Marketing instore and on social media Assisting with customer events Team meetings and on and off-the-job-training Our people are always at the heart of everything we do We offer travel consultant training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important Of course, it's not all about work. We’re very sociable and there are always lots of team nights-out and company parties Plus, there are opportunities to travel abroad on educational trips All elements involved in being a travel consultant will be covered. The successful apprentice will gradually take on more tasks and responsibilities as they progress and develop in their role

Training:

Level 3 Travel Consultant Apprenticeship Standard:

A fully embedded induction programme delivered by the employer and training provider  Allocation of a training provider coach/tutor who will visit you in the workplace on a regular basis Off-the-job education, training and online learning provided by the provider at one of our training centres or at the employer’s premises On-the-job training delivered by the employer Quarterly formal progress review meetings with the providers' coach/tutor and employer
The Apprenticeship Structure: The Learning Journey – this incorporates the skills, knowledge and behaviours that are essential to the role, employer, and industry It covers the coaching and mentoring elements of the programme, delivery of the functional skills if required and, where necessary, any additional support to the apprentice Specific technical knowledge and skills training is provided by the employer During the learning journey, apprentices will produce a portfolio of evidence to demonstrate they have developed the skills, knowledge and behaviours needed for the role and this portfolio will support the end-point assessment The training and development delivered by the employer and provider will ensure the apprentice has developed the skills, knowledge, and behaviours to be able to complete their end-point assessment

Training Outcome:

To become a valued member of the Hays Travel team. 

Employer Description:
Johnathan Cresswell Travel LTD have a franchise agreement with Hays Travel, the UK's largest travel agency. We work closely providing excellent customer service along with products and services that exceed our customers’ needs. We take pride in delivering first class support and training, to enable them to reach their full potential.

Working Hours :
Monday - Saturday, 09:00 - 17:00, with a day off during the week, which is changeable.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Creative,Initiative,Motivated,Enthusiastic,Willing to learn,Friendly