Business Administration Apprenticeship

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Read code data on Systmone as per the practice workflow

g. Photocopy documentation as required

h. Provide administrative support for the GPs’ and Nurses

In addition to the primary responsibilities, the medical receptionist may be requested to:

a. Support administrative staff, providing cover during staff absences

b. Issue repeat prescriptions in line with protocol

c. Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records

d. Complete opening and closing procedures in accordance with the duty rota

e. As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

f. Provide administrative support within clinics (Influenza or Child Immunisations)

g. Ensure that start of the day procedures (opening up) and end of the day procedures (closing and securing the practice) are completed appropriately.

 

 

Training:

This is an apprenticeship of 18 months duration.  Training for Level 3 NVQ in Business Administration will be provided one day per week off site at Redcar and Cleveland College.  

Training Outcome:

Opportunity for a full time role following completion of apprenticeship 

Employer Description:

The Garth Surgery is an NHS GP practice located on Rectory Lane in Guisborough, Cleveland (TS14 7DJ), with phone number 01287 632206. It is open Monday to Friday from 8:00 AM to 6:30 PM, accepts new patients, and offers online triage, nursing services, and chronic disease management. The Garth Surgery in Guisborough is rated Good overall by the Care Quality Commission.

Working Hours :
8.30 - 5.00pm on working days in practice

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working,Non judgemental,Patience,Competent in the use of Office,Effective time management,Ability to work as a team,Ability to work independently,Good interpersonal skills,Ability to follow policy,Polite and confident,Flexible and cooperative,Motivated,Forward thinker,High levels of integrity,Empathetic and sensitive,Ability to work under pressure,Flexible to work outside hours