Complete day-to-day activities within the department accurately and within agreed timeframes.
Work as part of the team to ensure departmental tasks are completed, supporting colleagues when priorities or workloads change.
Answer inbound customer calls professionally and provide a helpful, consistent standard of customer service.
Resolve customer queries, process orders, and support delivery issue resolution accurately and within agreed timescales.
Escalate issues or complaints to the Customer Service Team Leader where support or further action is required.
Share feedback with the Customer Service Team Leader on areas where further training, process improvement, or development may be helpful.
Ensure quotations are handled within agreed timeframes.
Where applicable, use the tools provided, including Dynamics, to personalise customer interactions and build rapport with the customer base.
Manage individual cases as part of the wider department workload, highlighting when support is needed from other team members.
Work closely with other departments to support the smooth resolution of customer queries and requests.
Maintain company equipment to a high standard and demonstrate professional personal standards at all times.
Carry out any additional reasonable requests made by the Company.
Continuously look for opportunities to improve through learning and self-development.
Training:
This apprenticeship is workplace delivery meaning there is no day release to college.
Training Outcome:
There may be a fulltime position available upon the successful completion of this apprenticeship.
Employer Description:
Protec is the UK’s leading manufacturer, supplier and recycler of temporary protection materials and sustainable site signage.
For over 30 years we’ve been providing products and expertise that help to protect construction projects from damage and the resulting costs of repair and replacement.
We’re proud to be a key partner for Tier One contractors, main sub-contractors and major house builders.
Working Hours : Mon - Fri 8am - 5pm.
Skills: Communication skills,Attention to detail,Team working,Accuracy to check work,Motivated,Maintain focus,Prioritise,Numeracy and literacy skills,Manage varied workload,Prioritise tasks,Problem solving,Willingness to learn
