BCA Parts Advisor Apprenticeship

As an apprentice Parts Advisor, you will play an integral part within a fast-paced working environment, working with Workshop colleagues and external customers.

Roles and Responsibilities include, but are not limited to:

Handling, storing, and receiving stock Identifying, sourcing, and ordering parts - Checking incoming stock against delivery notes and storing stock in the correct locations Being the first point of contact both face to face and over the telephone and delivering excellent customer service - Their customers expect a high level of service and parts expertise, and they don’t like to disappoint! Supporting customers and workshop staff with any queries Processing cash and card payments for customer parts Ensuring quality is maintained throughout all stages to exceeding customers’ expectations Building positive relationships with customers

Training:
The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level

Training Outcome:
BCA provide all their apprentices with the skills needed to become fully qualified and competent individuals with a secure vocation A BCA trained apprentice will become a top class asset to their business for years to come

Employer Description:
BCA have been bringing together buyers and sellers for nearly 70 years Starting in 1946 as Southern Counties Car Auctions they were one of the first companies to let people across the UK buy and sell a wide range of cars at auction from budget run arounds to imports.

Working Hours :
Monday- Friday 8:00- 17:00

Skills:
Administrative skills,Communication skills,Excellent telephone manner