Apprentice Customer Service Adviser

You will learn to:

Acquire and maintain knowledge of NFU Mutual General Insurance products, as applicable to product licences Comply with all guidelines and processes as communicated by the NFU Mutual and your Agents Develop and sustain effective working relationships with customers, all members of the Agency and NFU Mutual staff Deal with insurance enquiries by phone, email and face to face in the office and process the changes requested by a customer Maintain record keeping in line with the requirements for your role. Identify and initiate up-selling and cross-selling opportunities and activities to new and existing customers Act as Life Introducer to obtain appointments for Life Qualifier and meet Agency target Produce correspondence and responses to required timeframes and quality standards Process and dispatch documentation to Agency standards Identify opportunities to improve the service we provide to our customers and our efficiency as a team Attend shows and events as required to promote the Agency and sell the products and services of the NFU Mutual

Training:

You will be undertaking the Level 2 Customer Service Practitioner  Apprenticeship Standard and fully supported by HTP Apprenticeship College.

You will be developing Knowledge, Skills, and Behaviours in the following areas:

Knowing your customers Understanding the organisation Meeting regulations and legislation Systems and resources Product service and knowledge Customer experience Product and service knowledge Dealing with conflict and challenge Influencing skills

Following the end of your training, you‘ll complete your Apprenticeship by undertaking an independent ‘End-Point Assessment’. This is your
opportunity to demonstrate what you’ve learned and prove your skills in your role.

This assessment includes:

Providing a Showcase of Evidence An observation A Professional Discussion

Training Outcome:

Upon successful completion of the apprenticeship, it is hoped the successful candidate will become a permanent member of staff. There will be the opportunity to undertake industry specific qualifications.

Employer Description:

NFU Mutual is a trusted UK insurance provider with a strong reputation for putting customers at the heart of everything they do. They combine expert insurance knowledge with a personal, friendly service and offer a wide range of insurance products from homes and vehicles to farms, businesses and personal finances. Staff are central to their success, and they are committed to creating a supportive, professional environment where individuals can develop, build rewarding careers and make a genuine difference to customers and local communities.

Working Hours :
Monday - Friday 9.00am - 5.00pm with 1 hour for lunch. The business will attend events such as the New Forest Show. The successful candidate will be part of the team representing NFU Mutual.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience