Level 2 Customer Service Practitioner Apprenticeship

Welcome customers and patients and provide friendly, professional customer service Serve customers at the pharmacy counter and respond to routine enquiries appropriately Support prescription collection and help direct patients to the pharmacist when advice is required Process till transactions and handle payments accurately Help maintain stock levels, receive deliveries, replenish shelves and keep displays tidy Support the team with general administrative and day-to-day pharmacy duties Maintain patient confidentiality and follow pharmacy procedures at all times Complete the Level 2 Customer Service Practitioner apprenticeship alongside practical workplace training

Training:
Level 2 Customer Service Practitioner Apprenticeship Support with English and Maths skills gaps Work based learning End point assessment

Training Outcome:

There may be an opportunity for a permanent position for the right candidate with further training and development within community pharmacy.

Employer Description:

Pear Tree Pharmacy is a busy community pharmacy in Derby providing NHS and private pharmacy services to the local community. We focus on friendly, professional customer service and support patients with prescriptions, healthcare advice and a growing range of pharmacy services.

Working Hours :
On rota basis between 8.00am and 6.30pm, Monday to Friday. Occasional Saturday mornings, 9.00am - 12 noon. Two apprenticeship positions (one has already been filled). Apprentices will normally alternate morning and afternoon shifts, on a rotating weekly basis.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Professional attitude,Reliable and punctual