Apprentice Customer Service

Duties will include, but will not be limited to:

Supporting customers by phone and email, providing updates on orders, lead times and delivery schedules. Processing customer orders accurately and efficiently using our D365 ERP system. Working closely with our sales team, warehouse and other departments to ensure orders are delivered smoothly. Completing a variety of administrative tasks and maintaining accurate customer and order information. Helping to keep the sales operation running efficiently by solving problems, responding to queries and supporting the wider team when needed.

Training:
The successful candidate will work towards achieving their Apprenticeship Standard in Customer Service L3. A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course. This is a predominantly work-based programme with College attendance required once a month. All learning will take place at the candidate's place of employment/College and within their contracted working hours.

 

Training Outcome:

At Origin, we're committed to developing our people. Whether your ambition is to lead a team, move into sales, or broaden your commercial experience, we'll support you with the training and opportunities to help you achieve your career goals.

Employer Description:

Origin Amenity Solutions (OAS) is one of the largest UK providers of grassturf and plant health solutions, from growth and protection to appearance and control, incorporating sustainable and environmental solutions within its portfolio. OAS is focused on supporting greenkeepers, grounds managers, local authorities and landscape contractors through product innovation, education and research and development for continuous improvement in plant health practices. 

Working Hours :
Monday to Friday: 8:30am to 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience