Customer Service Administrator Apprenticeship

Customer Service Support Key Account Management Reporting on Outstanding Breakdowns Gas Servicing Compliance Booking Gas Safety Checks Communication with Tenants Legal Pack Management Documentation and Record Keeping Collaboration with Internal Teams Continuous Improvement

Training:
On-the-job training, being mentored in the work place. Monthly virtual online masterclass class.

Training Outcome:
Customer Service Administrator Senior Administrator

Employer Description:

A family run and customer focussed company specialising in sustainable and efficient heating solutions.

Renuvo started in 2010 as an initiative to meet the needs of an increasing demand for renewable energy heating solutions. As gas and oil heating specialists, Renuvo became one of the first registered installers who were able to offer its clients Air and Ground source heating along with Biomass, Solar PV + Battery Storage and Solar Thermal. This provided access to large amounts of government funding, helping our customers to reduce capital costs as well as their carbon footprint.

Our Growth
The company grew rapidly, particularly in the social housing sector, where we secured numerous long term contracts for both domestic and commercial scale gas service, maintenance and installation work.

Working Hours :
Monday to Friday 08.00am till 4.00pm or 09.00am till 5.00pm 30 minutes lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness