Apprentice Resident Liaison Officer

Act as a point of contact for residents regarding project-related matters Assist in the communication of project timelines, schedules, and any potential disruptions to residents Assist in keeping residents informed about the progress of a project and addressing their questions and concerns Assist in conducting regular visits to residents' homes to provide updates and address any issues Learn and develop strong customer service skills, including empathy, active listening, and problem-solving Maintaining a professional and courteous approach in all interactions with residents Ensure a positive experience for residents throughout the project lifecycle Assist in booking appointments, managing schedules, and coordinating interactions to reduce disruption for residents and local businesses Assist in the maintenance of records of resident interactions, complaints, and resolutions Assist in the preparation of reports on resident feedback and project progress Respond to and resolve resident complaints, queries, and concerns effectively Working with residents and the project team and their mentor to find solutions to problems Working closely with the site management team to ensure smooth communication and project execution Liaising with other stakeholders, such as contractors, suppliers, and local authorities Attending project meetings and providing resident-related updates

Training:
Full day-to-day training will be provided by the employer This apprenticeship qualification is called Level 2 Customer Service Practitioner The learning will be delivered by dedicated, industry-specialist tutors via remote sessions These session take place once or twice per month, for roughly 2 hours, at a time convenient for both you and the employer

Training Outcome:

Possible progression within the business and onto further apprenticeship programmes. 

Employer Description:

Founded over 20 years ago, Lawtech have become a leading principal contractor specialising in cladding remediation. We deliver high-quality, compliant, multi-million-pound cladding repatriations & regeneration contracts throughout Great Britain.
The Company is committed to identifying and eliminating unlawful discriminatory practices, procedures, and attitudes throughout the Company. The Company expects employees to support this commitment and to assist in its realisation in all possible ways.
Specifically, the Company aims to ensure that no employee or candidate is subject to unlawful discrimination, either directly or indirectly, on the grounds of gender, race (including colour, nationality or ethnic origin), disability, sexual orientation, marital status, part-time status, age, religion or belief. This commitment applies to all aspects of employment.

Working Hours :
Working hours are at the line manager’s discretion, and in line with the business hours of 8.00am - 5.00pm, Monday - Friday. Working days: 1 day released to study, the remaining 4 days to work on site.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience