Sales Support Administrator Apprentice

Processing sales orders accurately across UK and international markets Managing orders efficiently to help maintain service levels Working within an agreed pricing tolerance, using your judgement where a variation would affect margin, and escalating anything beyond that tolerance Keeping up to date with our latest products, services and systems Liaising with vendors to obtain product, pricing and availability information for customers Supporting customer management, working to agreed SLAs and KPIs, and understanding how your accuracy affects the team’s performance against them Handling customer queries by email and telephone, escalating complex cases Maintaining confidential customer and procurement records in line with our data protection and information security policies Producing regular reports or summaries, for example on order volumes or SLA performance Contributing to team meetings with insights and process improvement ideas, and taking the minutes Carrying out general administrative tasks that keep daily operations running smoothly

Training:
An apprenticeship includes regular training with a college or other training organisation Off-the-job training will follow the time allocations outlined in the Occupational Standard

Training Outcome:
An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence Potential for full time employment on successful completion of the apprenticeship Transferable skills that are invaluable in the wider world of work

Employer Description:

At Westcoast, we take pride in distributing some of the most renowned global IT brands to resellers, retailers and organisations across the UK and beyond. As an innovative and inclusive company, we thrive on teamwork and the diverse talents of our people.

Working Hours :
Monday to Friday 9.00am to 5.30pm

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Patience