Customer Service / Business Administrator Apprenticeship

Answering customer enquiries via email, telephone and webchat. Raising support tickets to enable tracking and resolution of customer requests. Investigating and resolving customer complaints, then closing support tickets. Maintaining an accurate database of customer information. Escalating enquiries to the appropriate team when necessary. Courier parcel tracking and arranging collections. Resolving manufacturer complaints. Supporting ticket management to help meet SLA performance targets. Learning to handle difficult customer situations calmly and professionally.

Training:

This is a Business Administration Apprenticeship with opportunities to develop your customer service skills. As part of the programme, you will complete six hours of off-the-job training each week. You will also be supported by a dedicated tutor, who will carry out regular progress reviews to help you stay on track and achieve your apprenticeship goals.

Training Outcome:
Upon successful completion of the apprenticeship, you'll have earned your level 3 apprenticeship qualification in Business Administration.

Employer Description:

At Minky Homecare, we've been helping families care for their homes for over 80 years - making it simpler, smarter, and more sustainable every step of the way. As a proud, family-run business, our journey began with a passion for innovation, quality, and a mission to make looking after your home less of a chore.

Working Hours :
Monday to Friday, 8:30am - 4:30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Good Communication