Trainee IT Support Apprentice

Respond to IT requests by phone, email, Teams and the ticketing system. Log and resolve first-line incidents, escalating more complex issues when needed. Set up laptops, monitors and mobile phones. Support Intune enrolment, Autopilot builds, Microsoft 365, Windows, printers, Wi-Fi, VPNs and user accounts. Maintain asset records and support starter and leaver processes. Contribute to IT projects and follow company security policies.

Training:

Information Communications Technician Level 3 Apprenticeship Standard

The successful candidate will undertake a 22-month nationally recognised qualification through TDM. This work-based programme includes quarterly online block weeks, weekly off-the-job training and monthly coaching sessions. The apprentice will have a workplace mentor and will complete an external end-point assessment.

Knowledge areas include:

Hardware and networking Software and security ICT administration

Training Outcome:

Opportunity to develop practical IT support, Microsoft 365, device management and troubleshooting skills within a busy IT environment, with the potential for continued employment and career progression subject to successful completion of the apprenticeship and business requirements.

Employer Description:

Speller Metcalfe is a forward-thinking, family-rooted construction company with a strong reputation for delivering high-quality, innovative and sustainable projects across the UK. Built on values of safety, family, honesty, collaboration, sustainability and forward-thinking, the business puts people at the heart of everything it does. This is an exciting opportunity to join a supportive, ambitious team where colleagues are encouraged to learn, contribute ideas, develop their skills and play a part in delivering construction projects that create a positive and lasting impact.

Working Hours :
Monday to Friday.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Willingness to learn,Patient,Reliable