Apprentice Customer Service Advisor

You will work alongside an experienced team, learning how to provide excellent customer service, communicate confidently with customers and support the day-to-day running of the business.

Your duties will develop as you progress through your apprenticeship and will include:

Responding to customer enquiries by telephone and email Providing friendly, professional and helpful customer service Helping customers with product, order and delivery enquiries Processing customer orders and updating customer information Resolving customer queries and problems efficiently Developing positive relationships with customers Working closely with other members of the team to achieve individual and company targets Maintaining accurate information on company systems Carrying out general administrative duties Learning about the company's products, services and processes Supporting the wider customer service and sales team when required Completing all training, coursework and assessments required as part of the apprenticeship Preparing for and completing the End Point Assessment

Training:

Training will be delivered either face-to-face or remotely via Teams in the workplace. You will receive monthly visits from a qualified assessor.

Training Outcome:

Potential permanent position following successful completion of the apprenticeship programme.

Employer Description:

We are a leading printer consumables company, supplying a wide range of printer cartridges, toner and related products to customers across the UK.

We pride ourselves on providing excellent customer service and are looking for an enthusiastic Apprentice Customer Service Advisor to join our friendly team at our office in Atherton, Manchester.

Working Hours :
Monday to Thursday 9am-5.30pm Friday 9am-5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Keen to learn,Reliable and punctual