Apprentice – Junior Shipping Clerk (Customer Service Department)

Customer Services Traffic - (Export Bookings):

Take bookings – Input booking in system Haulage – Input booking and check with LOG-IMS for equipment/haulage availability Extra Charges – Advise customers of any additional charges incurred (e.g. vehicle detention or wasted costs) Invoice – Invoice customer for extra charges and chase payment for non-credit customers Damaged container – liaise with customer if container damaged at load site Car shipments – Provide V5 to the police for checking Web bookings – Assist customers with web booking queries Customer Helpline: Handling customer’s queries regarding export matters

Training:

Customer Service Practitioner Level 2.

Training Outcome:

A possible future position at the company may be offered, provided that a vacancy is available and the apprentice successfully completes the course. The company reserves the right to withdraw the offer if the course is not completed. Upon successful completion of the course, and provided there is an available vacancy, the apprentice will be given first priority to apply for a permanent position. Following this, there is potential for a pay rise, depending on their educational level.

Employer Description:
One of the largest international shipping container company in the world with a big focus on its customers as well as environment protection.

Working Hours :
Monday - Friday, 08:30 - 17:00.

Skills:
IT skills,Communication skills,Administrative skills,Organisation skills