Apprentice Customer Service Administrator, Redhill Vehicle Body Repairs Ltd, Surrey

The role will involve:

Communicating with customers via phone, email or in person Addressing customer needs Offering customer advice Processing customer orders and/or requests Maintaining accurate records of customer interactions Ensuring customer satisfaction Professionally handling customer complaints

Strong communication, problem-solving and organisational skills are essential, as well as the ability to work efficiently in a fast-paced environment while maintaining a positive attitude.

Please consider the following:

Key skills:

Use IT systems Record and document production Decision making Interpersonal skills Communications Quality Planning and organisation Project management

Key knowledge:

The organisation Value of their skills Stakeholders Relevant regulation Policies Business fundamentals Processes External environment factors

Key behaviours:

Professionalism Personal qualities Managing performance Adaptability Responsibility

Training:
You will be working towards Level 3 standard in Customer Service You will work alongside a mentor and our training partner who will work together to support and guide you through the training programme No college attendance is required as training will take place on site

Training Outcome:
A high-quality apprenticeship, giving apprentices the opportunity to advance, succeed and fulfil all ambitions for a career in the motor industry With such a wide range of skills instilled, the qualified apprentice will be equipped to move to many areas within the motor industry

Employer Description:

Redhill Vehicle Body Repairs Ltd (Fix Auto Redhill), specialising in repairing all types of accident-related damage to cars and light commercial vehicles, providing top-quality services tailored to customer needs. Over the years, building a strong reputation for excellence, underpinned by a commitment to quality and customer satisfaction. This dedication has earned them a prestigious BSI Kitemark accreditation, a testament to the high standards of our repairs and processes. Additionally, we are proud to hold approvals from leading insurers and manufacturers, reflecting their trust in our expertise and ability to deliver reliable and professional results. Commitment to sustainability is at the heart of what we do. We proudly hold the PAS2060 Carbon Neutral accreditation, showcasing our efforts to minimise environmental impact and provide eco-conscious repair solutions. In recognition of our dedication to environmental responsibility, we are thrilled to announce that we have been named winners of the 2024 ABP Eco-Friendly Bodyshop of the Year, further solidifying our position as leaders in sustainable automotive repair.

Working Hours :
Typically, Monday - Friday, 8.00am to 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical