Administration Assistant Apprentice

Handle incoming and outgoing correspondence, including scanning, filing, and distributing emails and documents Answer telephone calls, take messages, and direct enquiries to the appropriate team members in a professional manner Maintain office records, databases, and filing systems (both digital and paper-based) to ensure accuracy and accessibility Process supplier invoices and credit notes, ensuring timely and accurate data entry into the accounting system Assist trades and site staff with purchase order numbers Support the finance team in maintaining accurate financial records and documentation Respond to customer enquiries via email and telephone in a friendly, professional, and timely manner

Training:

You will receive specific on the job training from the employer in your workplace at Total Repair Service (TRS).

Off the job training will be delivered using weekly classroom sessions delivered at Achievement Training city centres location or you will be work based and will be given time in the working week to study towards the theory element of the programme. You will be working towards:

Level 2 Administration Assistant Apprenticeship Standard Apprentices without Level 2 English and maths (A*-C or 9-4 GSCE) will need to achieve this level before the end of their apprenticeship

You will develop knowledge and understanding of: 

The organisation’s purpose, activities, aims The organisation's structure and how your work benefits the organisation The organisation's internal policies and key business policies relating to sector How to apply a solutions-based approach to improve business processes and helping define procedures

Training Outcome:

Following successful completion of the apprenticeship, candidates may progress to:

Advanced Apprenticeships (e.g., Level 3 Business Administrator) Permanent role within the company

Employer Description:

Total Repair Service (TRS) is a Plymouth-based building repair company operating across Devon and Cornwall. We specialise in domestic and commercial insurance repairs, alterations, and refurbishment projects.

TRS works with many of the largest national insurers, both directly and through Building Repair Networks. Our friendly and professional approach ensures a first-class, consistent service for all clients, making the repair process straightforward and stress-free.

Working Hours :
Monday - Friday, 8:00am - 4:30pm.

Skills:
Communication skills,Attention to detail,Customer care skills,Problem solving skills,Team working