Customer Experience Assistant Apprentice

To work alongside the customer service team supporting the delivery of

 Answering customer enquiries via telephone in a contact centre environment Providing a face-to-face offer, delivering high levels of customer service across council venues  Responding to customer emails and webchat – providing appropriate advice and signposting as required     Recording customer information and updating corporate systems  Work to resolve enquiries at first point of contact Complaint handling and problem solving Preparing information as required for reports  Escorting visitors/contractors on/off the premises Providing operational support within the post room and across wider customer services as required  Assist Tamworth Information Centre with customer enquiries and ticket sales Represent the council at events as required. To adhere to the policies and guidance on health and safety, equal opportunities, data protection, equalities, risk management, financial regulations, and all other Council policies.  To undertake any other reasonable duties commensurate with the grade and general nature of the post

Training Outcome:

Potential permanent contract after apprenticeship completion.

Employer Description:

Working for Tamworth Borough Council is more than just a job, it’s about making life better for the people who live and work in the Borough. We recognise that everybody who works at Tamworth Borough Council is key to successfully delivering its aims and objectives. We can’t do this without skilled and ambitious workforce working in a positive environment empowered to do their best.

Working Hours :
Hours to be discussed at interview.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience