Apprentice Order Processing & Business Administrator

On a day-to-day basis as an apprentice, you will be responsible for:

Order Processing: Taking detailed customer orders and inputting them accurately into our internal systems. You will utilise your sharp eye for precision to manage sales orders independently following comprehensive training Customer Interaction & Communication: Acting as a professional point of contact via telephone, email, and digital platforms to assist customers, handle queries, and build positive customer relationships General Business Administration: Utilising MS Office and internal software to manage data, create documents, maintain confidential records, and support daily business operations Independent & Responsible Working: Managing your time and priorities to meet deadlines, demonstrating a strong work ethic, professional conduct, reliability, and sound judgement when working solo or within the team Problem Solving & Quality Control: Reviewing internal order workflows, maintaining quality standards, and proactively identifying ways to streamline administrative processes Organisation & Coordination: Organising tasks, managing resources, assisting with project administration, and ensuring compliance with key business regulations like GDPR Professional Growth & Leadership: Demonstrating strong integrity, adaptability, and positive workplace behaviours, laying the groundwork for long-term career progression and future management potential

Training:
All aspects of your training will be delivered on-site with your employer

 

Earn While You Learn: All your training takes place during your normal working hours—and you get paid for every minute of it. Mentoring: Most of your week is spent on-site with an expert mentor who will show you exactly how to communicate with customers and staff, use SGM’s IT systems, along with general admin duties. Dedicated Study Time: We set aside specific hours each week just for you to focus on your coursework, online learning, and workbooks. Expert Support: You’ll have an assigned Assessor who visits you on-site at least every 10 weeks to check your progress and give you feedback. Flexible Learning: You can choose the style that fits you best, either a full day of training every 10 weeks or "bite-sized" 2-hour sessions every month. All of this leads to your Business Administrator Level 3 qualification, giving you a massive head start and the professional credentials to build a great career in the trade.

Training Outcome:
Potential for the candidate to progress through the company and gain experience within all sectors. The main aim is to bring somebody into the team and for them to develop and become a key team member We are looking to invest our knowledge, skills, and time in the right person. This position has the potential to develop into a successful career for the right candidate with the position growing with the company

Employer Description:

At SGM Windows, we manufacture and supply high quality windows, doors and conservatories.

As an independently owned Company, we are able to choose the products we manufacture to best suit our customer requirements, and our own ethos.

Based in Basildon, Essex, we operate from 25,000 sq ft of manufacturing / office space, and supply to double glazing retailers and building companies throughout the South East.

Established in 2004, the business has successfully grown without comprising our core values.

We are committed to manufacturing and supplying high quality windows, doors and conservatories in PVCu and aluminium.

We work closely with our chosen suppliers, to ensure products are innovative, energy efficient, secure and reliable.

Working Hours :
Monday to Friday Times to be confirmed

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience