Receptionist and Prescriptions Administrator Apprentice

Roles & Responsibilities  
Welcome, assist and direct patients and visitors in a professional and friendly manner.   Manage incoming telephone calls, responding to enquiries and directing calls appropriately.   Make appointments and signpost patients to the most appropriate service.   Process home visit requests and ambulance transport bookings where appropriate.    Register new patients and temporary residents.   Manage online requests and communications received from patients.   Deal with general enquiries, concerns and complaints in a courteous and professional manner.   Contact patients and external providers as directed by clinicians or management.   Distribute prescriptions, correspondence and other patient documentation.    Collect payments for non-NHS services where required.  
 
Prescription Administration  Process repeat prescription requests received via telephone, online services, email, post and written requests in line with practice protocols.   Ensure prescription requests are processed safely, accurately and within agreed service timeframes.   Raise prescription requests in accordance with practice prescribing policies and procedures.   Deal with patient queries relating to medications and prescriptions through all communication channels.   Work closely with GPs, pharmacists, pharmacy technicians and other prescribing clinicians to provide an efficient prescribing service.   Assist with the administration of repeat dispensing and electronic prescribing services.   Reconcile medication information from discharge summaries, outpatient letters and other clinical correspondence as directed.   Ensure patient medication records are maintained accurately and updated appropriately.   Support the management of medication reviews, recalls and monitoring requirements for safe prescribing.    Escalate concerns relating to medication compliance, overuse, underuse or prescribing issues to the appropriate clinician.  
 
Administrative Duties  Input, maintain and extract information accurately using the practice clinical system.   Process administrative tasks including emails, patient detail changes, forms and document management.   Complete filing and document management duties as required.   Ensure outstanding work is communicated effectively to colleagues during handovers.    Support wider administrative functions across the practice when required.  
 
Teamwork and Communication  Liaise effectively with patients, carers, pharmacies, secondary care providers, district nurses and other healthcare professionals.   Respond to the needs of the clinical and administrative team.   Attend practice meetings and contribute positively to service improvement activities.   Support colleagues through flexible working and cross-cover arrangements where required.  
 
Information Governance, Health and Safety  Maintain strict confidentiality at all times and comply with GDPR, Data Protection legislation and practice policies.   Observe health and safety requirements and infection prevention procedures.   Ensure patient information is handled securely and accurately.   Adhere to all practice policies, procedures and relevant NHS guidance.  
 

Training:

Your training will be provided by EMA Training once a month through online sessions and you will cover the below modules:  

Business Fundamentals  Communications and Stakeholder Engagement   Operations and Document Management  IT Systems and Digital Competency   Planning, Prioritisation and Project Support   Decision Making and Process Improvement  Professionalism and Personal Development  
 
Upon completing the required content, you will enter your end point assessment, where you will be assessed through a knowledge test, project presentation and professional discussion.  

Training Outcome:

Opportunity for a full time position within the team upon completion of the apprenticeship programme 

Employer Description:

At The Oaks Medical Centre we have the patients’ needs at the heart of everything we do.  We are a dynamic team who are dedicated to excellence and offering the highest standard of patient centred healthcare.  We believe in providing high quality care to our patients with a wide range of medical services on offer

Working Hours :
Monday - Friday 9am - 5pm

Skills:
IT skills,Attention to detail,Organisation skills,Administrative skills,Team working,Initiative