Business Administration Apprentice L3

Incoming call answering, fielding customer enquiries to the appropriate person Responding to non-sales queries such as order progression update, transport queries, incorrect/missing items etc. Contact customers to obtain missing information and respond to queries Organising paperwork for processing Keeping the IT system cleansed & updated Stock locations, batches, amendments to stock & cutting notes Scanning of all documentation (POD's, stock notes etc.) Support with the purchase of non-steel consumable items Dealing with customer orders and data files and issuing orders to the factory for production

Customer Service & Continuous Improvement:

To maintain customer account details to ensure up to date contact, delivery and unloading information is on file; to provide relevant information to purchasing, accounts, works and transport departments to ensure the company complies with Health & Safety legislation and can exceed our customers’ expectations on customer service All related administration

Training:
Business Administrator Level 3 Remote learning  Training schedule to be agreed 

Training Outcome:

A similar role in the business.

Employer Description:

Goodman Steel Services are part of Barrett Steel  the UK’s largest steel distributor and processor, with over 160 years of heritage we are still family owned and operate from  29 sites across the UK and Ireland,  holding more than 120,000 tonnes of steel stock.  Although we are a business with significant scale, our success is built on the people who make it happen every day. We continually invest in our people, the latest processing machinery, technology, and materials-handling equipment so that we can deliver an exceptional service to our customers. Our people, our customers, and the communities in which we operate are at the heart of what we do. We are a forward-thinking business that values hard work, ambition, teamwork, and are always open to new ideas.  We now have an opening for a Business Administration L3 Apprentice.

Working Hours :
Monday to Friday 8.30 am to 5pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Initiative