Front of House Manager - Branded Hotel in East London

Front of House Manager - Branded Hotel in East London
Salary: £40,000 per annum + Benefits

We’re looking for an experienced and motivated Front of House Manager to join a well-established branded hotel in East London.

This is a fantastic opportunity for a confident hotelier who thrives in a busy environment, enjoys leading a team, and is passionate about delivering an outstanding guest experience. As Front of House Manager, you’ll take responsibility for the smooth day-to-day operation of the hotel’s front office and guest-facing functions. You’ll lead from the front, ensuring consistently high standards of service while supporting and developing your team.

Responsibilities:

Leading, motivating and developing the Front Office team.Overseeing daily front of house operations, including check-in and check-out.Ensuring a warm, professional and consistent guest experience.Handling guest feedback and resolving issues efficiently and professionally.Driving guest satisfaction and service standards in line with the brand.Managing rotas, staffing levels and operational requirements.Working closely with other departments to ensure seamless hotel operations.Supporting the achievement of departmental targets and commercial objectives.Coaching and developing team members to maximise performance.Ensuring all brand standards, procedures and compliance requirements are maintained.

Requirements:

A confident and inspirational team leader.Guest-focused, professional and commercially aware.Comfortable working in a fast-paced hotel environment.Strong at communication, organisation and problem-solving.Passionate about developing people and delivering excellent service.Experienced with hotel systems and front office procedures.Flexible and hands-on, with a genuine desire to make a difference.