Sales & Customer Support Coordinator

Sales & Customer Support Coordinator

Salary: £28,000 - £31,000 per annum, plus uncapped performance-related bonus

Leeds (supporting Manchester and wider depots)

Permanent

Hours: 08:30 - 17:00, Monday to Friday – office based

Join One of the Sunday Times Best Places to Work

At innergy, we're proud to be a Yorkshire business with big ambitions and an even bigger focus on our people.

Recognised as one of the Sunday Times Best Places to Work, we've built a culture where people feel supported, valued and given the opportunity to grow. We believe work should be enjoyable, rewarding and somewhere you can build a long-term career, not just have a job.

We're a friendly, down-to-earth team who genuinely enjoy working together. Whether it's celebrating success, supporting each other through busy periods, getting involved in team socials or helping colleagues develop their careers, people are at the heart of everything we do.

As we continue to grow, we're looking for someone who shares our values and wants to be part of the journey.

About the Role

This is a varied and fast-paced role that sits at the heart of our customer and sales operation.

You'll be one of the first points of contact for customers, handling enquiries, supporting existing accounts and helping ensure our customers receive the excellent service we're known for.

No two days are quite the same. One minute you'll be helping a new customer join us, the next you'll be supporting key accounts, resolving a query or working alongside colleagues across the business to deliver a great customer experience.

You'll be supported by an experienced management team who are invested in your success and development from day one.

What You'll Be Doing

Customer & Sales Support

Handle all new domestic LPG, beer gas and industrial gas enquiriesRespond to pricing queries from existing customersProcess additional cylinder requests and maintain customer recordsManage contract renewals and supply agreementsSupport customers with product and service enquiriesBuild positive relationships with customers through excellent serviceAccount Management & Customer RetentionFollow up with lapsed customers and identify opportunities to win back businessReview customer cylinder balances and investigate discrepanciesProduce monthly cylinder statements for key accountsHelp ensure customer accounts remain accurate and up to date

Operational & Administrative Support

Manage the shared sales enquiries inbox and ensure prompt responsesProcess stockist forms, surplus orders and pricing updatesHandle enquiries relating to gas cages, cylinders and helium productsWork closely with colleagues across multiple depots to support customer requirements

Customer Experience

Investigate customer concerns and support positive resolutionsHelp maintain the high standards of service our customers expect

Development & Career Opportunities

We believe in investing in our people.

This role offers the opportunity to develop a broad understanding of the LPG, industrial gas and beer gas sectors while building valuable commercial, customer service and account management skills.

You'll receive ongoing support, mentoring and coaching from experienced colleagues and managers. For the right person, there are genuine opportunities to take on additional responsibility and develop a long-term career within innergy.

Many of our team members have progressed into more senior roles, and we're always keen to support people who want to grow.

What We're Looking For

We're less interested in whether you've worked in our industry before and more interested in the sort of person you are.

You'll likely be:

Friendly, positive and approachableOrganised and able to manage multiple prioritiesA confident communicator both on the phone and by emailSomeone who enjoys solving problems and helping customersA team player who likes working closely with colleaguesKeen to learn, develop and take ownership of your workPrevious experience in customer service, sales support or administration would be beneficial, but attitude and willingness to learn are just as important.

Why Join innergy?

Sunday Times Best Places to Work employerSupportive and approachable leadership teamOngoing training, mentoring and developmentReal opportunities for career progressionFriendly, welcoming colleaguesRegular team events and social activitiesA growing business where your contribution genuinely mattersCompetitive salary and uncapped bonus opportunity

What Success Looks Like

Customer enquiries handled promptly and professionallyStrong customer relationships and positive feedbackAccurate and well-maintained customer accountsEffective management of sales administration activitiesPositive contribution to the wider team and company culture

Interested?  If you feel that you possess the relevant skills and experience, then please send your cv by return.

 

 

 

INDLS

 

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