Operations and Customer Service Advisor Apprentice

Answering customer calls, liaising with service partners for queries in an efficient and timely manner Ensuring the delivery of a quality customer experience on each and every communication Communicating with suppliers to give our customer relevant updates and information Understanding the customer's needs and requirements and adapting an appropriate approach accordingly Responding to all calls and emails in a timely manner and to a high standard Assisting customers with use of the CSM shipping system, this includes, booking collections, generating quotes, generating shipping labels Managing and liaising with 4 drivers Providing support to the Manager and sales staff as needed Be proactive under pressure, show initiative in finding solutions for customers Keep a positive outlook in a role that can be challenging, maintaining a friendly telephone manner, and most of all enjoy what you do Assisting with warehouse / fulfilment pick and pack orders Occasionally helping with driving duties - driving licence required

Training:
Remote learning 6 hours off the job learning supported by Starting Off

Training Outcome:

Full time position on successful completion of the apprenticeship.

Employer Description:

Our client is an established but expanding courier business based in south-east London with an additional six offices in the Midlands and South East.  

Working Hours :
Monday - Friday 9.00am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working