Business Administration Apprenticeship

Administration Support

Assist with general office administration and clerical duties. Answer telephone calls and direct enquiries appropriately. Respond to emails and customer enquiries in a professional manner. Prepare, format, and distribute company documents, reports, and correspondence. Maintain electronic and hard copy filing systems. Support diary management, meeting scheduling, and travel arrangements.

Document Control

Assist in maintaining company management system documentation. Ensure documents are accurately filed, updated, and archived in accordance with company procedures. Support the control of records relating to ISO 9001, ISO 45001 and ISO 17020 requirements. Assist with maintaining customer, supplier, and project records.

Customer Service

Provide a professional first point of contact for customers and suppliers. Support the preparation and issue of quotations and proposals. Assist with customer follow-up activities and maintaining client databases. Help ensure customer enquiries are dealt with efficiently and promptly.

Financial Administration

Assist with raising purchase orders and processing invoices. Support the maintenance of financial records and expenditure tracking. Assist with timesheet administration and expense processing. Support credit control activities where required.

Quality and Compliance

Support the implementation and maintenance of the company Quality Management System. Assist with internal audits and continual improvement initiatives. Maintain confidentiality of customer and company information. Follow company policies and procedures relating to quality, health and safety, and data protection.

General Duties

Participate in apprenticeship training and complete all required coursework. Attend team meetings and contribute to business improvement initiatives. Undertake additional duties appropriate to the role and level of experience. Represent the company professionally at all times.

Training:
Completion of a Level 3 Business Administrator apprenticeship which, if successful, will also include a Level 3 Diploma for the Business Administrator. College sessions will be delivered remotely once a week with attendance face to face at Hartlepool College of Further Education once every half term.

Training Outcome:

Upon successful completion of the apprenticeship, opportunities may be available for progression into a permanent Business Administrator, Office Coordinator, Office manager, Quality Administrator, or Operations Support depending on business requirements and performance.

Employer Description:
Libellum is a rapidly growing Middlesbrough based Testing, Inspection, Asset Integrity & Quality solutions business. We operate across Teesside, the North East and beyond including international work.

Working Hours :
The apprenticeship will be 18 months. Monday to Thursday, 08:00 to 16:00 (flexible start & finish times), with 30 min lunch break each day. Friday, 08:00 to 13:30.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Initiative