Apprentice Customer Service Parts Advisor

We are looking for a driven individual to join our Customer Service team to assist in delivering an outstanding customer experience as first point of contact. As a customer service parts advisor, you will deliver exceptional customer service, maximise sales opportunities and gain excellent product knowledge.

Duties:

Promote good customer relations Identify accurately customer requirements Locate, issue and document the sale of parts to customers and workshops, inspecting for quality prior to supply Maintain and continually improve the quality of service provided to the customer Trained - to receive, inspect and check documentation of all incoming parts Trained - to adequately package material, which is to be despatched from the parts department To carry out any additional duty relative to the parts department as requested

Training:

Training is delivered in the workplace with visits from S&B Automotive Academy's Customer Service Account Manager both face-to-face and over the phone. The Account Manager will also offer support, advice and guidance by monitoring progress through the use of electronic logbook which both employer and the apprentice will have access to 24/7 365 days a year.

Training Outcome:

Apprenticeships are a unique way to begin a career where you get hands‐on training, technical classroom instruction, and a pay check all at the same time. There are lots of different ways you can use your skills from this apprenticeship to expand in the future.

Employer Description:

Since 1976, AP Autocare has earned a reputation as Bristol’s leading independent garage.
Located in Bedminster, within easy reach of the city centre and Temple Meads Station, we combine over four decades of experience, transparent pricing, and genuinely exceptional customer service – saving you up to 30% compared to main dealer rates.

Expert multi-brand vehicle care
We are Bristol’s largest independent specialist, offering dealership-level servicing and repairs for top marques including BMW, VW, Audi, Skoda, SEAT, MINI, Land Rover, Citroën, and Peugeot. Our highly trained technicians use genuine or manufacturer-approved parts and cutting-edge diagnostic tools – often from dealer backgrounds – to ensure precision and reliability.

What we do at AP Autocare
AP Autocare is your one-stop workshop for:

Full servicing, MOTs, diagnostics, and EV repairs and servicing
Air conditioning, brakes, tyres, exhausts, clutches, batteries, and fluids
Timing belts and chains, welding, and wheel alignment
Whether you require general maintenance or specialist vehicle support, we’ve got you covered

Working Hours :
Monday - Friday 8:30am - 5:30pm

Skills:
Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Team working,Creative,Initiative,Non judgemental,Patience