ICT Apprentice

To offer support and guidance to our customer base, service engineers and 3rd party IT technicians who are using network photocopiers, scanners, fax and any other IT hardware solutions we provide Working alongside the Helpdesk manager, you will provide technical assistance for software setup/usage for customers that need help troubleshooting problems via diagnostic tests and remote access to their devices Resolving problems with networks and PCs/Macs Diagnosing system errors on our hardware devices Remotely access hardware to assist with diagnosing and resolving problems To attend and support any and all hospitality events held by the company

Training Outcome:

Your earnings can increase over time with an apprenticeship.

Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs.

Employer Description:

The XBM family of businesses are some of the fastest growing digital technology and managed print service (MPS) companies in the UK, with teams working from Glasgow, Newcastle, Leeds, Manchester, Birmingham, Daventry, and London. Our Head office and National Service Centre are in Morley, Leeds, in West Yorkshire, and our Southern Regional Service Hub is in Aston, Birmingham.

Working Hours :
Monday to Friday, 8:30am - 5:30pm.

Skills:
Communication skills,IT skills,Problem solving skills,Team working,Initiative