Apprentice Assistant Administrator
Demonstrates a polite and helpful manner when dealing with colleagues and visitors. Communicates clearly and courteously by telephone, email, and in person. Responds to straightforward queries and refers more complex issues to senior staff. Supports a positive and respectful environment where learners feel supported and confident to approach staff in an open and welcoming manner. Support a range of colleagues across the learning and development department, including interactions with a cross-section of managers within a matrix structure. Directs staff or visitors to appropriate contacts when required.
Professional knowledge and expertise
Provides basic administrative support under supervision. Familiarity with office procedures (training provided if needed). Able to use simple digital systems for data entry and filing. Understands the need for confidentiality and follows guidance. Able to work across a variety of tasks and different points of development and with varying deadlines.
Problem solving and decision making
Planning and coordination
Plans and prioritises own daily tasks with guidance. Able to respond appropriately to peaks of work activities, by prioritising and organising own workload. Assists with booking rooms or arranging meetings. Monitors shared inboxes and forwards messages as directed. Prepares basic documents such as letters or forms. Supports general administrative duties as directed by the line manager.
Practical and technical skills
boxes of handouts, etc.) to training rooms. Setting up the training rooms - Moving furniture in training rooms as required, setting up projectors. Demonstrates safe use of office equipment in line with health and safety policy and procedures. Indirectly contributes to patient/client care by ensuring timely delivery of training and development for colleagues involved in direct patient care. Provides reassurance or basic information to patients, relatives, or carers during incidental contact across the Bristol NHS Group.
Service development and improvement
Follows all relevant policies and procedures. Provides feedback on processes when asked. Supports the implementation of new processes and procedures within the department. Ensure compliance with organisational standards in daily tasks.Finance and resource management
Uses office equipment responsibly and reports faults. Assists with ordering supplies when requested.Training:
Training will take place at the workplace, with lessons monthly at our Learning and Research building in Southmead Hospital, with one to one tutor support as required. 12 weekly reviews with line manager and training provider to review progress in line with the apprenticeship standard.
Training Outcome:
There could be opportunities to progress to a band 3 role subject to availability and successful interview process. There is also the possibility to progress to the Level 3 Business Administrator apprenticeship.
Employer Description:
North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.
Working Hours :
Monday to Friday, 37.5 hours per week. Shift pattern example: 8.00am - 4.00pm/8.30am - 4.30pm.
Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience