IT Technician Apprentice

Be part of our award-winning first-line customer support team, handling calls and emails, logging tickets, and resolving VoIP and broadband issues You’ll receive expert training from experienced engineers, gain real-world telecoms experience, and build the technical and communication skills to progress into a full-time Customer Support Engineer role A fantastic opportunity to start your tech career with full training and development

Training:
Information Communications Technician Level 3 Apprenticeship Standard The successful candidate will undertake a 22-month nationally recognised qualification through TDM This work-based programme includes quarterly online block weeks, weekly off-the-job training and monthly coaching sessions The apprentice will have a workplace mentor and will complete an external end-point assessment

Knowledge areas include:

Hardware and networking Software and security ICT administration

Training Outcome:
Opportunity to progress or full-time employment and progress on to a degree for the right person

Employer Description:

We’re a leading-edge telecoms company based in Bromsgrove providing Hosted Telephony, VoIP and AI-driven communication solutions to businesses across the UK. We may be small, but we’re growing fast and passionate about delivering brilliant customer experiences. Joining our team means you’ll get hands-on experience with modern telecoms technology and support systems, guided by experienced engineers who’ll help you build a strong foundation for your future career in tech.

Working Hours :
Monday- Friday 9am- 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Initiative,Non judgemental,Patience