Customer Service Apprenticeship

Duties include but not limited to:

Carry out customer health checks for existing customers Provide advice, support and solutions to customer queries Answer inbound customer calls and gather detailed information Deliver excellent aftercare support to existing customers Manage customer expectations and maintain high levels of customer satisfaction Use AI tools to gather information and update customer records and spreadsheets Complete customer surveys with prospective new customers over the phone Use CRM systems and other internal software to record and manage customer information Build strong relationships with customers through effective questioning, listening and communication Identify customer needs and requirements Gather and qualify information from prospective customers Pass qualified leads to Account Managers for follow up and sales closure Support a range of business projects and administrative activities

Training Outcome:

Once completed Level 2 to then complete Level 3, with full time position for right candidate once Level 2 & Level 3 completed

Employer Description:

The Calls Warehouse has been trading as an independent Telecommunications provider since 2014. We are a small business focusing on Broadband, Voip/Cloud Phones, Gas & Electricity, Mobile Sim cards for Business customers based in the UK. We have an existing client base of over 1200 customers. We are a small company that believes people are the most important part of any business, whether that be employees or customers - no one is just a number!

Working Hours :
Mon - Thur: 9.30 - 4pm (1 hour lunch) Friday: 09.30 - 3pm (1 hour lunch)

Skills:
Communication skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Friendly & Pleasant