Front of the House Manager - Luxury Hospitality

Job title: Front of House Manager – Luxury VIP Hospitality

Location: Milan (Linate)

Salary: € Competitive

Date: ASAP

We are seeking a Front of House Manager to join an award-winning global leader in executive aviation hospitality, where excellence, personalization, and seamless service define every guest interaction. In this role, you will oversee the VIP Lounge operations, ensuring a world-class, highly personalized experience for high-profile clients. As the on-site leader during shifts, you will drive service excellence, team coordination, and operational efficiency, while upholding the highest standards of luxury hospitality.

Key Responsibilities:

Guest Experience: Oversee meet-and-greet operations, lounge assignments, and personalized service from arrival to departureTeam Leadership: Recruit, train, and develop staff to deliver 5-star service, conduct performance evaluations, and manage schedulesOperational Coordination: Supervise F&B, Guest Experience, and Butler teams; ensure cleanliness, safety, and presentation standardsService Recovery: Handle guest complaints with professionalism and empathy, ensuring prompt resolution and documentationCompliance: Adhere to organizational policies, health and safety standards, and maintain required recordsLead the day-to-day operations of the VIP Lounge, ensuring exceptional service delivery in line with brand standardsServe as the primary point of contact for VVIP guests, managing requests, preferences, and feedback to create seamless, memorable experiencesAct as a hands-on leader, fostering a culture of anticipatory service, loyalty, and guest engagement

Key requirements:

Education: Minimum High school diploma or official certification; valid driver’s license requiredExperience: 5+ years in luxury hospitality, with 1+ year in a supervisory/managerial role; multilingual skills preferredPreferred background as hotel Front Office Manager and/or F&B Manager, VIP Lounge Manager, Private Members Club ManagerLanguages: Fluent in English and ItalianTechnical Skills: Intermediate IT proficiency (MS Office, database management)Personal Attributes: Passion for hospitality, calm under pressure, detail-oriented, strong leadership and communication skillsAvailability: Flexible to work shifts, weekends, and public holidays

Ideal Candidate:

A polished, professional leader with a guest-oriented attitude and a strong sense of accountabilityMultitasking, organizational, and time management skills to thrive in a fast-paced, high-end environmentCommitted to delivering WOW moments and capturing exceptional guest experiences

Job title: Front of House Manager – Luxury VIP Hospitality

Location: Milan (Linate)

Salary: € Competitive

Date: ASAP

If your profile matches the above requirements, please send your resume to luizas@corecruitment.com