Residential Operations Manager

Residential Operations Manager

Dubai / Abu Dhabi | UAE

AED 17,000-20,000 per month + performance bonus | OTE AED 25,000

We are partnering with a fast-growing premium maintenance business transforming the way residential service is delivered across some of the UAE’s finest villa communities. We are looking for a  hands-on Residential Operations Manager or Community Manager to take ownership of one community.

The Role:

You’ll run the community day to day, taking responsibility for service delivery, technical operations, the on-site team, resident relationships and the community P&L.

Lead the day-to-day maintenance operation and field teamEnsure planned and reactive maintenance is delivered quickly, correctly and to a high standardUnderstand technical maintenance requirements and confidently oversee engineers, technicians and contractorsMonitor jobs from initial request through to completion and close-outEnsure SLAs, response times and quality standards are consistently achievedManage materials, purchase orders and job completion/invoicingBuild strong relationships with residents and estate managementOwn client retention, renewals and service standardsIdentify opportunities to grow existing client relationshipsManage onboarding of new clients and ensure a seamless first experienceLead and develop the on-site coordinator and engineering teamTake ownership of the community's operating performance and P&L

About You:

We’re looking for a strong service and operations professional with genuine technical understanding.

You may come from:

Facilities management Property or residential operationsLuxury hospitality with a strong engineering/maintenance interfaceBranded residencesPremium residential communitiesTechnical services / maintenance operations

You'll have 5+ years' experience and be comfortable managing both people and technical operations. You don't necessarily need to be an engineer — but you do need to understand maintenance, be able to assess what good looks like, challenge technical teams when required and make sound decisions when issues arise.

You'll also bring:

Strong operational and team leadership skillsExperience working to SLAs and service standardsExcellent client and resident relationship skillsA hands-on, solutions-focused approachCommercial awareness and confidence with operational numbersThe ability to stay calm and decisive when things get busyUAE villa-community, residential or FM experience is a strong advantageCAFM experience is a plusUAE driving licence essential

Get in touch: michelle@corecruitment.com