IT Apprenticeship

User Support & Troubleshooting – Provide technical assistance to staff and students for hardware, software, and network issues using phone, email, messaging, ticketing systems, and on-site visits to classrooms and offices Account & Security Management- Perform tasks such as password resets account setup, multi-factor authentication support and enforcing IT security policies Hardware & Software Maintenance- Install, configure and upgrade computer components, peripherals and software application, including operating systems and productivity tools Network Device Support- Assist with the configuration, monitoring and troubleshooting of networked devices such as printers, interactive whiteboards, switches, routers and firewalls Documentation & Escalation- Record incidents and resolutions in ticketing systems, maintain an audit trail of IT issues, and escalate complex problems to second-line support or vendors when necessary

Training Outcome:

Possible full-time position with the company. 

Employer Description:

At John Finch Computers, they’ve been providing professional IT support, networking, and managed services to schools, businesses, and home users across Herefordshire and beyond for over 30 years. They pride themselves on their hands-on, customer-focused approach, delivering reliable solutions that make technology simple and effective for everyone.

Working Hours :
Monday to Friday 8:30am-5pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills