IT Apprentice

As an apprentice, you'll play an important role in supporting the software applications used by colleagues across the firm. You'll learn how to troubleshoot technical issues, manage user access, assist with system updates and testing, including involvement in the development of legal case flows and provide first-line support to users. This is an excellent opportunity for someone who enjoys technology, problem-solving and helping others. No extensive technical experience is required – we're looking for someone with enthusiasm, curiosity and a genuine passion for learning.

Key Responsibilities

Provide first-line support for business applications, helping colleagues resolve system and software issues. Manipulation of data through imports to case systems and producing reports for both internal and external clients. Assist with user account administration, including access requests, permissions and onboarding activities. Support testing, maintenance and updates of key business systems and applications Log, monitor and manage support requests, ensuring users receive a professional and responsive service. Create and maintain user guides, support documentation and process notes. Work alongside the wider IT team and external suppliers to support the continuous improvement of firm systems.

Training:
Expected duration: 15 Months Apprenticeship level: Level 3 Programme: Digital Service Technician

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Level 3 Digital Service Technician qualification.

The training covers the following core occupational duties:

https://skillsengland.education.gov.uk/apprenticeships/st0120-v1-1

Training Outcome:

Upon completion, the successful candidate will have gained a Level 3 Digital Support Technician qualification.

Employer Description:

With a full-service offering and a diverse client base, Wilkin Chapman Rollits continues to grow, while maintaining our commitment to quality, innovation, and client-focused service.

We know that happy, motivated employees drive success, and a strong, forward-thinking culture benefits everyone. That’s why we provide the tools, support, and opportunities our people need to thrive.

With our combined roots stretching back over 300 years, we are the largest law firm operating out of Lincolnshire and Yorkshire, with six regional locations and a place in the Lawyer UK 200. We combine deep local and sector knowledge with the strength, resources, and reach to handle any challenge—offering the best of both a large firm and a trusted, client-focused partner.

We invest in your career, offering a great benefits package and a supportive, sociable working environment. You’ll be joining a community of like-minded professionals who value collaboration, innovation, and excellence across our locations in Grimsby, Lincoln, Louth, Hull, York and Beverley.

At Wilkin Chapman Rollits, we are committed to attracting and retaining individuals from all backgrounds. We believe diversity fosters a values-led culture, fuels our growth, and creates opportunities for our colleagues to develop and succeed. As a Disability Confident and Armed Forces Friendly employer, we are dedicated to an inclusive environment where everyone feels seen, heard, and supported.

Working Hours :
Monday to Friday.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Lone Working