Customer On-Boarding Manager

Customer On-Boarding Manager

Location: Central London (Hybrid Working)

Salary: £70,000 - £80,000 + Excellent Benefits

The Role:

The Customer On-Boarding Manager will manage the department and ensure the Bank implements and adhere the relevant Financial Conduct Authority (FCA), Information Commissioner Office (ICO), Serious Organised Crime Agency (SOCA) and HM Treasury (HMT) in relation to account opening and account review.



You will have strong AML experience in the retail banking sector and experience working with high-net-worth individuals from jurisdictions which may be deemed to be of higher than average AML risk.



Customer On-Boarding Responsibilities:

? Take ownership of end-to-end client experience for onboarding.


? Ensure that customer accounts are opened and reviewed in accordance with procedures.


? Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication.


? Ensure Know Your Customer policies are adhered for new account applications, profiles and all periodic account reviews.


? Build strong working relationships with key delivery partners.


? Ensure compliance with procedures and guidelines to complete tasks right first time and to the highest standard.


? Develop and maintain the compliance culture.




What youll need to be successful as a Customer Onboarding Manager:

? Experience in a client success environment, as an account manager or client services role.
? Good knowledge and experience of FCA Regulations.
? Good technical knowledge of all practices and procedures relevant to on-boarding new clients including understanding of KYC and AML documentation including CDD and EDD requirements.


? Experienced in dealing with higher risk customers, products and jurisdictions and in working with front office and business areas.
? Strong project management, problem solving and analytical skills.


Benefits:

? Annual Bonus
? Private Medical Insurance
? Pension 10%
? Li