Apprentice Customer Service Advisor- Steven Eagell Toyota - Colchester

The role of a Customer Service advisor is vital to the smooth running of the aftersales department. 

Duties will include:

Using systems, equipment and technology to meet the needs of your customers Using a range of questioning skills, including listening and responding in a way that builds rapport Understanding the difference between internal and external customers Knowing the internal policies and procedures, including any complaints processes and digital media policies Understanding the different needs and priorities of your customers and the best way to manage their expectations Understanding your role and responsibilities Knowing the targets and goals you need to deliver against

Training:

If you are successful, you will be awarded:

Level 2 Retailer Apprenticeship Standard

Please Note: Off the job training is on a residential basis with 3 residential blocks and fortnightly 1-1 training.

All travel and, accommodation costs are covered by the employer.

Training Outcome:

Once qualified, the right candidate can progress within the company.

Employer Description:
Established in Milton Keynes in 2002, we have subsequently grown to be an award-winning company and a leading Toyota dealer group in the UK, with branches in Bedfordshire, Buckinghamshire, Cambridgeshire, Essex, Hertfordshire, Norfolk, Northamptonshire, Staffordshire, Suffolk and the West Midlands.

Working Hours :
Monday - Friday, 8.30am - 5.30pm. Saturday's may be needed on a rota basis.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience