Dental Receptionist Apprentice

Greeting and welcoming patients warmly, managing their arrival and departure processes efficiently  Answering phones, handling enquiries, and scheduling appointments using practice management software Managing and updating patients, ensuring accuracy and confidentiality in line with data protection regulations Coordinating patient flow and optimising the appointment book to maximise clinic efficiency   Assisting with stock control and ordering of office supplies, ensuring the practice is well equipped Processing payments, handling billing enquiries and liaising with insurance providers Supporting the practice manager with administrative tasks, including report generation and data analysis  Contributing to the maintenance of practice policies and procedures, ensuring compliance with CQC standards Assisting with marketing activities such as managing social media updates or patient communications  Maintaining a tidy, organised and professional reception area and contributing to the overall upkeep of the practice  Learning and applying principles of effective communication, customer service and team collaboration within a healthcare setting 

Training:

As part of your apprenticeship you will be required to attend Sheffield College on a day release one day per month. 

Training Outcome:

Possibility of full time employment upon successful completion of apprenticeship. 

Employer Description:

Welcome to Rossington Dental Practice, your trusted provider of NHS and private dental care for adults and children alike. Conveniently located in the heart of Rossington, Doncaster, we are dedicated to delivering high-quality dental services in a warm and inviting environment.
Our modern facility is designed to meet a full spectrum of dental needs, from routine care to specialised treatments, supported by a talented team of professionals. Our staff includes experienced dentists, foundation dentists, a dental hygienist/therapist, skilled dental nurses, friendly receptionists, and an efficient practice manager.
Led by our principal dentist, our practice is registered with the Care Quality Commission (CQC), ensuring we uphold the highest standards of care and comply with health regulations. This commitment to excellence in care reflects our dedication to your well-being and satisfaction.
At Rossington Dental Practice, we’re here to create healthy, confident smiles for all. We welcome you to join our dental family and experience the personalised, comprehensive care that we are proud to offer.

Working Hours :
Monday - Friday Details of working week to be discussed at interview

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Creative,Initiative,Non judgemental,Patience