Specialist Customer Service Adviser

Specialist Customer Service Advisor needed with Oxfordshire Council

Start Date- ASAP
Location – Oxford (Hybrid)
Duration – Initially 6 months
Hours per week – 37 hours per week
Salary – £14 ltd an hour

Description:

This role is for someone looking to start their Social Care career as we are a gateway to Adult’s and Children’s Social Care
The team completes assessments for service users that require support with day-to-day living.
The calls can take up to 45 minutes to complete taking detailed information from the service user about how they manage day to day
Duties include answering customers enquiries by phone, using a headset and laptop, email and social media
You will complete assessments/referrals with the service user/family/carers detailing how they manage day to day


What is required?

Minimum required of 2 to 4 GCSEs (or equivalent) at Grades A*-C including Maths and English or relevant knowledge and skills gained through work experience
Previous customer services experience or a view on what excellent customer service is


If you are interested please call Jemma Molloy on 01772 208964 or email me your CV – jemma.molloy@servicecare.org.uk

If this role isn’t right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £250.

The benefits of working with SCS;

A specialist, dedicated Social Work consultant offering single point of contact
Exceptional referral bonuses - £250 per referral placed in to work!
An extensive & exclusive range of Social Work vacancies across the UK
Nationwide provider Social Work staff to over 200 local authorities.
Payroll service twice a week.
Ltd and PAYE payment options available.
Annual training budget of up to £250 and continued online CPD training.
Excellent Annual Loyalty schemes / bonuses.
DBS disclosures provided via fast track online services free of charge.