IT Support Apprenticeship

Whilst the exact responsibilities will vary, the main duties of the role can be summarised as follows:

To maintain a high degree of customer service for all support queries and adhere to good service management principles To take ownership of user problems and be proactive when dealing with user issues To log all calls on our support desk software and manage the ticket system effectively Deal with administrative activities professionally and in a timely manner Liaise with field engineers, installation programs, maintenance and warranty programmes

Training:
Digital Support Technician Level 3

Training Outcome:
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab) Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs

Employer Description:

Since our inception in 2005, we have built an incredible team that is unified in purpose. Our collective experience, evolving expertise and shared vision means we continue to be a leader in our field – providing the tools you need to increase security, enhance performance and deliver amazing customer experiences. 

Working Hours :
Monday to Friday, 8.30am- 5.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working