Business Administration Apprentice

Processing new customer orders accurately and efficiently Picking and packing customer orders from our small warehouse Booking courier collections and producing shipping labels Providing customers with updates about the progress of their orders Responding promptly and professionally to order update requests received by email Liaising with suppliers and couriers to resolve delivery, availability and supply issues Updating stock availability information on the Garden Oasis website Receiving, unloading, unpacking and checking incoming deliveries Keeping the packing office and warehouse clean, neat and well organised Undertaking competitor price comparisons and recording the results accurately Assisting the marketing team with creating and setting up new products on the Garden Oasis website Entering and checking product information, including prices, descriptions, specifications, images and stock details Using company-approved artificial intelligence tools to help complete administrative, research and marketing tasks efficiently and accurately Reviewing and checking AI-assisted work carefully to ensure that information is accurate, appropriate and consistent with company requirements Maintaining accurate customer, order, delivery, product and stock records

This is a varied and practical role within a friendly, family-run business.

Full training and ongoing support Experience in order processing, customer service, stock management and warehouse operations Opportunities to develop skills in e-commerce, marketing, commercial research and artificial intelligence The opportunity to gain a nationally recognised qualification The chance to take on greater responsibility as skills and confidence develop

Training:

This is a Business Administration Level 3 apprenticeship which is delivered over an 18-month period.

You will be required to attend an initial induction period and training workshops at the training site, In-Comm Training Services in Aldridge, WS9 8UG, followed by monthly assessor visits to you in your company.

Training Outcome:

The potential for a permanent position after successful completion of the apprenticeship, subject to performance and business requirements.

Employer Description:

Garden Oasis is an online-only garden center based in Shenstone, Staffordshire, that has been operating since February 2005. 

Business Model and Operations
Online-Only: The company operates without traditional sprawling out-of-town retail shops.
Direct Shipping: They send most products straight from UK manufacturers to customers, which helps cut storage costs and lower prices.
Location: Their registered office and small showroom (which displays a limited range of items like gates and railings rather than full stock) is at Unit 34, Birchbrook Industrial Park, Lynn Lane, Shenstone, WS14 0DJ. 

Products and Services
Products: They sell outdoor living and gardening goods, including sheds, greenhouses, planters, water features, gates, railings, fence panels, paving slabs, and lawnmowers.

Working Hours :
Monday - Friday 9.00am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Initiative