Apprentice Receptionist

To provide support to the reception team and help contribute to organisational goals and targets including tasks such as:

Answer telephone calls and either deal with the query or pass on to the appropriate person Initiate calls to resolve outstanding actions Use clinical systems to identify patients requiring annual checks, and send invitations Book patient appointments (routine, and cancellations) Give routine test results Take home visit requests Pass emergency calls (e.g., chest pain/stroke) to duty doctor Handle general enquiries Resolve issues Handle prescription queries Manage appointment and clinic changes Complete all associated administration in an accurate and timely manner Provide outstanding customer care at all times, both internally and externally Maintain a thorough knowledge of all practice procedures Work in accordance with written protocols Shred confidential correspondence in accordance with practice protocol

Training:

Customer Service Practitioner Level 2.

Apprentices will be allocated a Trainer Assessor, and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.

Off-the-job training will follow the time allocations outlined in the occupational standard.

On the job and off the job training will be delivered in the workplace.

Training Outcome:

Potential opportunity for ongoing permanent employment upon successful completion of the apprenticeship.

Employer Description:

Barwell & Hollycroft Medical Centre strive together to deliver
personalised care to over 15,750 patients across their 2 sites.

Working Hours :
Monday - Friday on a rota basis between the hours of 8:00am - 6:30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Patience