Customer Service Assistant Apprentice

As a Customer Service Level 2 Apprentice, your typical day involves providing excellent service to customers and supporting the smooth operation of the business. You'll:

Call Potential and existing clients Keep up to date with an essential database Use appropriate resources and technology to meet client needs Gain a full understanding of our services to discuss with potential clients Understand international markets to contribute to daily briefs and discuss with potential clients Develop knowledge of relevant regulations and legislations Provide excellent customer service via all communication platforms Day to day use of the full Microsoft package Provide clients with advice, guidance and support whilst managing their expectations Understand the extended customer journey Work closely with other departments to ensure tasks are managed accurately and efficiently Research into customers behaviors including influencing factors such as loyalty, emotion, and culture

Your day as an apprentice will be varied and dynamic, offering valuable opportunities to develop customer service skills while contributing to the success of the business.

Training:
Remote delivery at the apprentice's place of work Educator visits every 2 weeks

Training Outcome:

It is hoped but not guaranteed that after this apprenticeship a full offer of employment will be given.

Employer Description:

Have you ever thought about working in the finical sector, dealing with currency exchange on the international Market? If so Currencies 4 You are an international company working within the foreign exchange markets. Our head office is based in the UK however we currently have offices in both Spain and Portugal. We are also excited to say we are looking to expand to Dubai and Canada. The world really is at your feet here with no limits as to what you can achieve. As a company we pride ourselves on excellence in Customer service and upholding a professional approach with not only our clients but the team to. You will have an amazing opportunity here to have a great carer with long term prospects and goals. Not to mention the possibility of working abroad. We offer over 140 currency pairs to offer to both Corporate and Private clients assisting those with a foreign exchange requirement from Expats moving overseas and suppliers making payments towards there international invoices.

Working Hours :
Monday to Friday, 9.00am - 5.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience