Infrastructure Operations Engineer Apprenticeship

Monitor cloud infrastructure, platforms and applications to help maintain reliable and available services Respond to operational alerts, carry out first-line investigation and escalate incidents when needed Record, prioritise and update incidents using established service management processes Support routine infrastructure operations, maintenance activities, changes and service requests Help investigate recurring technical issues and contribute to resolving problems Maintain accurate technical documentation, configuration records and asset information Work with engineers, users and third-party suppliers to support infrastructure services Follow security, compliance, data protection and operational procedures Develop your technical skills through practical experience, training and knowledge sharing Contribute ideas to improve infrastructure services and operational processes

Training:
IT Solutions Technician Level 3 Blended training with SoftServe LTD and Learning Provider Monday to Friday, 9am to 5pm 40 hours a week At least 20% of your working hours will be spent training with Learning Provider

Training Outcome:

You'll have a strong foundation in infrastructure operations, monitoring, service management, incident and problem management, testing, asset and configuration management, enabling progression into Infrastructure Operations Engineer and related infrastructure roles.

Employer Description:

SOFTSERVE SYSTEMS LIMITED is a leading provider of digital advisory, software development, and digital engineering services, with 11,000+ associates and 62 offices across 16 countries. Headquartered in Austin, Texas, with European headquarters in Lviv, Ukraine, SoftServe serves clients across North America, Europe and Middle East  helping them transform their businesses through technology consulting, engineering, and digital solutions.

Working Hours :
Monday to Friday, 9am to 5pm 40 hours a week

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Patience,Incident management awareness