Business Administration Level 3 apprenticeship

Log calls/ jobs on the helpdesk ERP system Allocating work orders to the reactive engineering team Placing product orders with the approved supply chain Ensure all protocols, policies and procedures are met within the Helpdesk ERP system Taking ownership for the PPM schedule & reactive maintenance jobs To ensure all tasks are completed in line with the associate KPI’s / SLA’s To ensure 100% portal compliance in line with individual client’s requirements To ensure engineer / service reports are completed Tracking jobs progress against predetermined KPI’s including response times Updating assets history from external work record sheets Regularly cleanse and refresh the electronic asset register 

Training:

Day release once per week at: Your work place, Delivered by Northumberland College.

 

Training Outcome:

Progression to fully qualified Business Administrator, with a view to a permanent role. 

Employer Description:

Established in 2000, CMS is a privately owned national market leader in Facilities Maintenance. With Engineering hubs located throughout the UK, a team of over 300 staff members, CMS offers a range of integrated services, including reactive and planned Gas, Heating, Plumbing, Air-Conditioning, Electrical, Renewables and Catering Services. Awarded as one of the Top 20 fastest growing companies by the Journal's Fastest 50 companies in 2020, CMS continue to grow at pace.

Working Hours :
Monday - Friday 9am to 5pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Logical,Team working