Customer Service Apprentice (Salary £19,000)

Main Responsibilities:

Responding to customer inquiries and complaints and resolving any issues in a timely and professional manner

Accurate recording of complaints

All complaints logged and acknowledged within 24 hours

Accurate recording of all complaints and survey results

Provide feedback where necessary to Head of Customer Experience

Identify trends

Resolve client complaints within SLA

Collaborating with other departments to ensure customer satisfaction

Handling customer complaints and escalating issues as necessary

Maintaining customer records by updating account information

 

Company Benefits:

Incentive trips & prizes High Street discounts Long service awards Free flu jabs Health and Wellbeing perks Company funded social events Funded courses Excellent progression opportunities Discounted staff travel Pension Scheme

Training:
Customer Service Practitioner Level 2 apprenticeship Standard

Training Outcome:
Customer Service Advisor Customer Experience Manager Various other opportunities in other roles / departments (squiggly career path)

Employer Description:
Global travel management, powered by people and tech Clarity Travel handle everything from rate negotiations to travel risk management, ensuring your corporate travel programme is expertly planned and managed, no matter where your business takes you.

Working Hours :
Monday to Friday from 9:00am to 5:30pm

Skills:
Communication skills,IT skills,Organisation skills,Attention to detail,Customer care skills